Free US shipping on orders $50+ ✦
30-day returns ✦
Bottled in Oregon ✦
Family + veteran owned ✦
Free US shipping on orders $50+ ✦
30-day returns ✦
Bottled in Oregon ✦
Family + veteran owned ✦
Returns + satisfaction
Trying an oil should not feel risky.
If the bottle, texture, aroma, size, or routine is not the right fit, start with a simple message. We will help you understand the current return path and—when useful—find a better match.
Real supportA family team—not a maze of forms.A simple return path
Tell us what you need.
The current refund-policy page controls final eligibility. These steps help the family team locate the order and respond efficiently.
Find the order.
Use the email address from checkout and include the order number. Your customer account can help you locate it.
Open my accountDescribe the reason.
Tell us whether the concern is product fit, size, dispenser, damage, leakage, a packing error, or something else.
Contact usAdd useful photos.
For a damaged, leaking, incorrect, or incomplete shipment, photograph the product, label, packaging, and shipping label.
Follow the instructions.
Wait for the return guidance that applies to the order. Keep the product and packaging until the next step is clear.
Check eligibilityWhen the product is not the problem
Sometimes the first oil is simply the wrong texture.
A return can be the right answer. So can learning that you wanted a lighter finish, a richer massage oil, less natural aroma, or a different dispenser.
Too rich or heavy?
Ask about Olive Squalane, Grape Seed, Cucumber Seed, or another quicker-feeling option.
Too light or quick?
Ask about Avocado, Baobab, Castor, Vitamin E, or a richer body and massage routine.
Natural aroma is not for you?
Choose by the exact product's processing and sensory notes. Natural does not automatically mean fragrance-free or aroma-free.
The bottle or pump is the issue?
Tell us the size and dispenser shown on the label. Photos help separate a packaging problem from a product-fit question.
Wrong, damaged, leaking, or incomplete
Preserve the evidence before cleaning up.
Carrier scans show where a box traveled; they do not show the condition or contents inside. Clear photos let us see the difference.
Keep these items
Box. Label. Bottle. Cap. Packing.
Do not discard the shipping materials until the team has reviewed the issue and told you what comes next.
- Outside of the shipping carton
- Shipping label and order information
- Inside packing material
- Every product that arrived
- Close-up of leakage, damage, or the wrong label
- Any missing dispenser or accessory noted in the order
Ready to ask?
One message can start the whole conversation.
Include your order number and the email used at checkout. If something arrived damaged or incorrect, attach clear photos and keep the packaging.
Quick answers
Clear terms before you send anything back.
How long is the current return window?+
The posted Shopify refund policy currently says returns are accepted for 30 days. Review the current policy when you are ready to request one.
Is return shipping free?+
The current posted refund policy says return shipping is free. Follow the instructions provided for your specific return.
Is there a restocking fee?+
The current posted policy says there is no restocking fee.
Can I exchange for a different oil?+
Contact the family team with your order information. We can explain the available path and help identify a different texture or routine fit.
When will I see the refund?+
Timing depends on the approved return, processing, and the original payment provider. We will explain what applies after reviewing the request.