Free US shipping on orders $50+ ✦
30-day returns ✦
Bottled in Oregon ✦
Family + veteran owned ✦
Free US shipping on orders $50+ ✦
30-day returns ✦
Bottled in Oregon ✦
Family + veteran owned ✦
Shipping + delivery
From our Oregon shelves to your door.
Know what happens after checkout, where to find tracking, and exactly what to send us if the box does not arrive as expected.
Packed with careA real family team stands behind the shipment.After you place the order
Four clear handoffs.
Processing time and carrier transit time are different. The first happens with Bella Terra; the second begins after the carrier receives the package.
Order received.
Your confirmation records the items, sizes, shipping address, and payment status. Review it while changes may still be possible.
Review my ordersPacked in Oregon.
The current shipping policy says orders are sent within one to two business days. Weekends, holidays, preorders, or unusual volume can affect timing.
Read the policyTracking begins.
After the shipping label enters the carrier network, tracking becomes the best source for the current transit scan and delivery estimate.
Find my trackingCheck the box.
Confirm the product, size, dispenser, seal, and bottle condition soon after delivery. Keep the packaging if anything is wrong.
Report a problemThe shipping math
Let checkout show the final rate.
The posted policy provides the simple starting points below. Your checkout remains the authoritative rate for the address, cart, and service selected.
Domestic orders start at $4.99.
The available service and final cost appear before payment.
US orders of $50 or more ship free.
Qualify with an order subtotal of $50 or more after discounts and before taxes. No code is needed.
International rates depend on the address.
Checkout calculates the available rate. Duties, taxes, and destination requirements can be separate from Bella Terra shipping charges.
Preorders follow their stated ship timing.
A preorder date on the product or cart line takes priority over the normal processing window for that item.
If delivery goes sideways
Show us what happened.
Good documentation helps the family team understand the problem without making you repeat the story.
Damaged or leaking.
Photograph the outside box, shipping label, inner packing, bottle, cap, and any visible leakage before discarding materials.
Wrong item or size.
Send the order number plus a clear photo of the product and its label so we can compare what arrived with the order.
Tracking is stalled.
Check the latest carrier scan first. If the delivery window has passed without movement, send us the order and tracking numbers.
Marked delivered.
Check household members, nearby delivery locations, and the carrier record. Contact us if the package is still missing.
Need a human?
Order number first. Photos when they help.
Send the family team the email used for checkout, the order number, and a short description. For damage, leakage, or a packing mistake, include clear photos.
Quick answers
Before you wonder where the box is.
When will my order ship?+
The current public shipping policy says orders are sent within one to two business days. Carrier transit begins after shipment. A stated preorder date can create a different timeline for that item.
How do I qualify for free US shipping?+
Your order subtotal must be $50 or more after discounts and before taxes. Free standard US shipping applies automatically; no code is needed.
Can an address be changed after checkout?+
Contact us immediately. We can review the request, but an address change may not be possible after packing or carrier handoff.
Where is my tracking link?+
Check the shipment email and your customer account. Contact us with the order email and number if you cannot locate it.
What if I ordered a preorder item?+
Use the expected shipping text shown with that product or cart line. It may ship later than the normal processing window.